REGULATIONS OF THE ONLINE STORE

§1 DEFINITIONS 

 

For the purposes of these Regulations, the terms listed below have the following meanings:

Seller - Paproch based in Tarnów at ul. Spadzista 4/55 entered in the Register

Entrepreneurs of the National Court Register kept by the District Court - KRAKÓW, under the number:

NIP: 8733290771

REGON: 525477320

 

 

Online store - online service run by the Seller, located at the electronic address www.paproch.com, via

through which the Goods/Product are sold using the telecommunications network without simultaneous

presence of the parties.

Client - a natural person with full legal capacity, a legal person or an organizational unit without

legal personality, as well as an entrepreneur, if they make purchases in the Store.

Consumer - a natural person making purchases in the Online Store within the meaning of the Consumer Rights Act.

Distance sales agreement - a contract for the sale of Goods/Product/provision of services, concluded via the Store

internet.

Goods/Product - products offered that the Customer can purchase in the Online Store. The goods offered in the Online Store are:

free from physical and legal defects. 

Seller's service - a service provided within the online store directly by the Seller or a subcontractor:

a) concluding online sales contracts - for goods sold in the Online Store,

b) maintaining the Customer Account,

 

Price - all prices given on the Seller's website are given in Polish zloty (PLN) and are gross prices, i.e.

include VAT. The price binding for the parties is the price at which the Customer ordered the goods in the order. The prices given for the goods are not

they include delivery costs, which depend on the method of delivery and are added during order processing.

Cart - an electronic form through which the Customer places an Order.

Order - the procedure referred to in § 4 of these Regulations leading to the conclusion of a distance sales contract.

Account - a set of data stored by the Seller regarding a given Customer and the orders placed and concluded by him

contracts, using which the Customer can place orders and conclude contracts.

Delivery cost - the cost of delivering the Order to the Customer, the amount of which is specified in the Basket tab and depends on

selected delivery method.

Regulations – this document. In the scope of services provided electronically, the Regulations and their annexes provide accordingly

regulations referred to in Article 8 of the Act on the provision of electronic services.

Consumer Rights Act - Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827).

Content - any information, data, materials, algorithms, diagrams, works, markings originating from the Seller or its partners,

logos, names, signs, symbols, descriptions and photos of the Goods, regardless of their nature, format and method of recording or presentation.

Privacy and cookies policy of the Paproch online store - a document specifying detailed processing rules

personal data and the use of cookies.

Stationary store - point of sale and collection of products, located in Tarnów ul. Spadzista 4/55

§2 GENERAL PROVISIONS

1. To use the Store, the Customer must have:

a) active e-mail account (e-mail address)

b) devices with access to the Internet and a web browser such as Google Chrome, Mozilla Firefox, Internet Explorer, Opera

2. The owner of the website www.paproch.com is Dominika Dziekan ul. Spadzista 4/55 33-100 Tarnów

3. Photos of Goods available on the Paproch website are real photos.

4. Before registering in the online store and placing an order, the Customer should read this content

Regulations.

5. Making a purchase in the online store by the Customer means that he has read these Regulations and fully accepts them.

contents.

§3 ACCOUNT REGISTRATION

1. In order to register an account in the Online Store, the Customer who is a Consumer provides the name, surname, residential address, e-mail address, mobile phone number and selects a password, and the Customer who is an entrepreneur additionally provides the name of the company,

KRS number (if assigned) and NIP number.

2. The customer ensures that the data provided by him in the registration form is true. Responsibility for passing

false data is the sole responsibility of the customer.

3. Registration requires careful reading of the Regulations and marking on the registration form that the Customer has read the Regulations and fully accepts all its provisions.

4. When the Customer is provided with access to the Account, an agreement for the provision of electronic services regarding the Account is concluded between the Seller and the Customer for an indefinite period of time. The consumer may withdraw from this contract under the terms specified

Regulations.

5. The Customer gains access to the Account after properly completed registration.

6. After registering in the Store, each time you log in using your email address and password.

7. The Customer should not make his Account available to third parties. In the event of such sharing, all risks and

the responsibility for this lies with the Client.

8. During the Registration procedure, the Customer may voluntarily consent to receiving commercial information from Paproch based in Tarnów to the e-mail address provided during registration, in accordance with the Act on the provision of electronic services of

July 18, 2002 (Journal of Laws of 2002, No. 144, item 1204). The customer may withdraw the consent referred to in this point by sending at any time

an appropriate declaration by e-mail to the e-mail address ochpaproch@gmail.com

9. In order to delete the account, the Customer should send an e-mail requesting to delete the Account to the following e-mail address: ochpaproch@gmail.com

10. The Customer may not place content in the Online Store or provide it to the Seller, including opinions and other data of an unlawful nature.

11. The content posted on the Online Store's website, including product descriptions and prices, does not constitute an offer, but only an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

§4 ORDER PLACING PROCEDURE

1. In order to submit an offer to purchase the goods offered by the Seller, the Customer should place an order.

2. It is not necessary to have an Account to place an order, the order can be placed without registration.

3. The customer places an order via an interactive form available on one of the pages of the Online Store and clicking a button

marked: "I order and pay". The order specifies, among others: what goods, at what price and in what quantities the customer wants to order

the location you have indicated.

4. After the Customer has successfully placed the order, the Seller sends information about the placed order to the Customer's e-mail address.

This information does not constitute confirmation of acceptance of the Customer's offer. It is only information that the Seller has received the order,

which is then subject to verification by the Seller whether the order can be accepted for execution.

5. If the Seller accepts the Customer's order, he or she sends him information electronically confirming the order

implementation. Upon receipt of such a declaration by the Customer, a Distance Sales Agreement is concluded between the parties.

§5 RULES AND METHODS OF PAYMENT

1. During the order fulfillment process by the Customer, the Seller informs the Customer about the payment deadline and available methods

payment, the total price of the goods and any additional fees, including transport, additional services, costs

payments etc.

2. Payment in the online store can be made in one of the following ways:

a) PayPay, Klarna

c) traditional transfer, possibility of payment in 50% installments

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3. Sales receipts are issued for all goods ordered in the Online Store.

4. If the buyer who is a natural person places an order or makes a purchase using the data relating to

business activity conducted by this buyer, there is a presumption that the purchase is made in connection with such activity and the invoice will be issued to this buyer as an entrepreneur.

 

§6 IMPLEMENTATION OF DELIVERIES

1. The customer will be informed about the shipment electronically.

2. The ordered goods are delivered in the manner indicated by the Customer at the time of placing the order:

- Shipping of the order via courier or parcel locker

3. Withdrawal from the contract takes place by submitting to the Customer a declaration of will to withdraw (in the form of an e-mail to the electronic address provided by the Customer). In such a case, the order will be considered canceled and the Customer will not be entitled to any benefits

additional claims, except for the refund of payment for uncollected products, which the Seller received from him under

Sales Agreements.

4. If you choose the payment specified in par. 5 points 2 letter C (payment in advance to the account), the Customer is obliged to make the payment in

within 2 business days from the date of conclusion of the distance sales contract.

5. If the Customer fails to make the payment within the deadline specified in point. 6, the Seller may withdraw from

Sales Agreements. Withdrawal from the contract takes place by submitting it to the Customer by e-mail to the e-mail address provided

by the Customer, declaration of will to withdraw. In such a case, the sales contract will be considered null and void, and the order will be considered null and void

canceled. In such circumstances, neither the Customer nor the Seller will be obliged to provide any services to each other, including:

in particular, payment of compensation or its substitute, reimbursement of costs, etc.

6. If the Seller fails to fulfill the obligation within the deadline specified in the e-mail correspondence addressed to

Consumer, the Consumer may also withdraw from the Sales Agreement concluded remotely. Withdrawal from the contract takes place by:

submitting a declaration of will to withdraw to the Seller.

7. The ordered goods are shipped within 21 business days from the order date. The exception are orders for goods available immediately. The delivery time for such goods is up to 5 business days.

8. The time in which the Seller prepares and sends the order to the Customer is not equivalent to the time of its delivery by the company.

courier. The date of receipt of the shipment is the sum of the availability time of the goods and the expected delivery time of the goods.

9. The order containing goods with different availability dates or located in different warehouses is shipped

after completing the entire order.

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§7 WITHDRAWAL FROM THE AGREEMENT

1. The right to withdraw from the contract without giving a reason is granted to the Customer who is a Consumer within the meaning of the Act on

rights of a consumer who concluded a distance contract via the Online Store. The consumer may withdraw from such a concluded contract within 14 days without giving a reason or incurring costs, except for the costs indicated below. 

2. Products made to order are non-returnable. 

3. The consumer withdraws from the contract in writing or electronically

This statement may be sent, among others, to: by e-mail or post to the Seller's address indicated in the Regulations.

4. If the Consumer submitted a declaration of withdrawal before the Seller accepted his offer, it ceases to be binding.

5. The 14-day period to withdraw from the contract for the sale of goods starts from the day on which the Consumer or the indicated

through him, the person came into possession of it (in the case of selling many items - into possession of the last one), and in the case of

other contracts from the date of their conclusion.

6. The Consumer is not entitled to withdraw from the contract in relation to contracts specified in Article 38 of the Consumer Rights Act.

7. The Consumer will return the goods from the order subject to withdrawal to the Seller or a person authorized by the Seller to collect the goods.

from the contract immediately, but no later than within 14 (fourteen) days from the date on which he withdrew from the contract, by sending it to the following address:

indicated in the e-mail correspondence regarding the contract. To meet the deadline, it is enough to return the items before its expiry.

7. If the Consumer withdrew from the contract only in part (the return applies only to some products), the provisions of this paragraph shall apply

appropriately.

8. The Seller may withhold the refund of payments received from the Consumer until he receives the goods back.

9. In compliance with applicable legal provisions and the provisions of these Regulations, receivables resulting from the implementation of the right

withdrawals by the Consumer will be sent to the bank account indicated by him after receiving the returned shipment from

Customer, no later than within 14 days of receiving the shipment.

10. The consumer bears the direct costs of returning the Goods (including the cost of delivering them to the Seller) and is responsible for

any reduction in its value resulting from using it in a manner other than necessary to establish its nature, characteristics and

functioning of the Goods. Before exercising the right of withdrawal, the consumer may only use the goods as if he or she did so

stationary store.

11. The Seller does not accept any shipments sent by the Customer on delivery and is not responsible for any costs incurred

in connection with such shipments.

12. Returned goods should be sent back together with proof of purchase to the following address: Spadzista 4/55 33-100 Tarnów

together with the completed declaration of return of goods, the template of which is Annex 1 to these Regulations, sent together

with the order.

13. If the ordered goods are missing or the Customer's order cannot be processed for reasons beyond the Seller's control,

The Seller has the right to withdraw from the sales contract within 14 (fourteen) days from the date of its conclusion. If payment for

the subject of the order was made in advance - the Seller will refund the amount paid to the Customer within 5 (five) business days from

the date of sending the declaration of withdrawal from the contract.

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§8 LIABILITY FOR DEFECTS OF THE GOODS AND ITS COMPLIANCE WITH THE CONTRACT

1. Goods offered in the Online Store may be covered by a manufacturer's, seller's or distributor's warranty if it is

marked in the product description. In such a situation, the conditions contained in the warranty document apply.

2. The Seller is liable to the Customer if the product sold has a physical or legal defect (warranty), under the terms

specified in the Civil Code, except that in the case of sales that are not consumer sales, the provisions on

warranty contained in the Civil Code.

3. The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the item.

to the buyer. If the buyer is a Consumer and the subject of the sale is a used movable item, the Seller's liability

is limited to one year from the date of delivery of the item to the buyer.

4. The benefits and burdens along with the risk of accidental loss or damage to the Goods are transferred to the Customer who is not

Consumer, upon entrusting it by the Seller to a carrier (courier company) engaged in the transport of goods of this type

type, for the purpose of its delivery to a Customer who is not a Consumer. In such a case, the Seller is not liable

liability for the action or omission of the carrier (courier company), including delays in the transportation of the shipment.

5. Before receiving the parcel from the courier, the Customer should check whether the protective packaging has not been damaged during transport,

In particular, pay attention to the condition of the tapes attached to the shipment. If the parcel's packaging has marks

damage or if the tapes are broken, the Customer should not accept the shipment and contact the Seller as soon as possible

to clarify the matter.

6. A Customer who is not a Consumer is obliged to examine the Goods within 2 calendar days from the date of its receipt,

in order to verify the compliance of the Goods with the sales contract and report any objections to the Seller within the above deadline.

A Customer who is not a Consumer and who has not raised any objections within the specified period loses the right to invoke them in

future.

7. If the Customer is not a Consumer within the meaning of the Act on Consumer Rights, the Seller's liability for

warranty for physical defects of the goods is excluded pursuant to Art. 558 et seq. of the Civil Code. Possible liability

In each case, the Seller's liability covers only actual damage and is limited to the value of the order.

8. The Seller is not responsible for the actions and omissions of third parties, including suppliers.

9. By placing an order in the online store at www.scrascom.pl, the customer accepts the fact that he or she is purchasing used goods that

may show signs of normal use in the form of scratches, minimal dents or minor matrix defects such as

discoloration, ghosts, etc.

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§9 COMPLAINT PROCEDURE

1. If the Customer files a complaint, the goods must be sent back together with proof of purchase (e.g. account statement, confirmation

card payments, receipt or invoice) and a description of the complaint, to the following address: Paproch ul. Spadzista 4/55 33-100 Tarów

2. It is recommended that sending the package with the returned goods be preceded by reporting the return.

3. Possible differences in the appearance of the goods delivered to the Customer and their visualization on the website of the Paproch.com online store, which may result from different monitor parameters or from

individual settings of the Customer's computer.

4. The Seller takes every step to consider the complaint as quickly as possible; in each case, the complaint handling time should not exceed 14 business days from the date of delivery of the shipment with the complained goods to the Seller.

5. If the data or information provided in the complaint need to be supplemented, the Seller will immediately ask the Customer to supplement them in the indicated scope.

Together with such notification, the Customer will be sent information on how to do so

complete the gaps in the complaint.

6. The Customer will be notified by the Seller of the result of considering the complaint by e-mail or in writing, depending on

how to submit a complaint.

7. If the complaint is considered in favor of the Customer, the Seller will repair or replace the complained goods with full-value ones, and

if replacement is not possible, the amount will be refunded to the bank account indicated by the Customer within 14 business days.

8. If the Seller accepts the complaint, the Customer, at his request, is entitled to a refund of the courier costs incurred

return of the complaint shipment to the Seller, based on the evidence provided by the Customer.

9. If the complaint is rejected, the goods are sent back to the customer at his expense.

10. Any other complaints regarding the operation of the Online Store, including matters relating to services provided by road

electronic form and contracts concluded via it can be sent via e-mail: ochpaproch@gmail.com 

Complaints may also be submitted in writing to the address of the Seller's registered office, in the stationary Store or by telephone.

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§10 PERSONAL DATA

1. Subject to the Regulations, the Administrator of the data provided by the Customer as part of registration or placing an Order is

Seller.

2. The data will be processed for the purpose of implementing the contract for the provision of Seller's services and distance sales contracts

other legally justified purposes of administrators or data recipients and purposes to which the Customer consents (including

marketing purposes).

3. The customer has the right to access their personal data and to change and correct them. Providing data

personal and other information is carried out on a voluntary basis.

4. Detailed rules for the processing of personal data and the use of cookies are described in the privacy policy and cookie policy.

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§11 FINAL PROVISIONS

1. These Terms of Use are effective from January 1, 2021.

2. The Seller is entitled to change the terms of the Regulations.

3. Any changes to the Regulations will take place to the appropriate extent, and Customers will be additionally informed about the changes to the Regulations.

4. The Customer who does not agree to the changes is entitled to terminate the contract between him and the Seller at any time in accordance with

immediate.

5. Changes to the Regulations to the extent to which it applies to sales contracts concluded before the amendment to the Regulations and to orders that

were submitted before the amendment of the Regulations does not modify their content and conditions.

6. The customer may terminate the contract for the provision of electronic services at any time with immediate effect,

by informing the Seller about this by e-mail to the following address: ochpaproch@gmail.com or in writing to the registered office address

Seller. The Customer's account in the Online Store will then be deleted.

7. The Seller has the right to terminate the contract for the provision of services regarding the Customer Account in the event of cessation of provision of services or

their transfer to a third party, violation of the law or the provisions of the Regulations by the Customer, as well as in the event of inactivity

Customer for a period of 6 months. The Seller may stipulate that re-registration of the Account will require the Seller's consent.

8. If any of the provisions of these Regulations are changed or invalidated by a decision of a competent authority or court,

its remaining provisions remain in force and are binding on the Seller and the Customer.

9. In the case of Customers who are not Consumers, the court having jurisdiction over the Seller's registered office has jurisdiction.

10. Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we would like to inform you that at

http://ec.europa.eu/consumers/odr, an online platform for resolving disputes between consumers is available

a) and entrepreneurs at the EU level (ODR platform). The ODR platform is a website with a one-stop shop

for consumers and entrepreneurs seeking out-of-court resolution of a dispute regarding contractual obligations

arising from an online sales contract or service provision contract.

11. The Seller informs that the use of services provided electronically via the Internet involves risk.

The basic threat to every Internet user, including people using services provided electronically, is

the possibility of "infecting" the IT system with various types of software created mainly for this purpose

causing damage, such as viruses, "worms" or "Trojan horses". To avoid the risks associated with this, it is important that the Service Recipient

he equipped his equipment, which he uses to connect to the Internet, with an antivirus program and constantly updated it by installing it

its latest versions.

12. The Seller hereby informs that he enters the following data into the IT system used by the Customer,

not being a component of the content of the service provided electronically:

b) Cookies,

c) The Online Store sends the buyer e-mails confirming receipt of the order and possible receipt of payment,

acceptance of the order for execution and course of order execution.

13. In matters not regulated by these regulations, the provisions of applicable law, including the provisions of the Code, shall apply

Civil.

14. If any of the provisions of these Regulations turn out to be invalid, this shall not affect the validity of the remaining provisions.

provisions.